The need for approved training
Workplace violence is an issue in all businesses and services where staff may face emotionally charged situations. Most roles in security are at high risk of conflict and physical assault. The security licensing body, the SIA, has recognised the particular problems faced by door supervisors and after August 2010 new door supervisors will have to complete a module in escorting and disengagement to gain an SIA licence.
Training from specialistsWe provide Maybo conflict management and physical intervention training programmes approved for the level 2 unit of qualification in Physical intervention training for the private security industry. Maybo training is the UK’s leading brand in workplace conflict. You can benefit from the reassurance provided by this credible, accredited training model in such a high risk subject.
Why use Maybo physical intervention skills?
Maybo is regarded as a leader in the field of violence risk management
Maybo training meets the requirements of all SIA approved awarding bodies.The Maybo programme is the best known and most widely used in the retail and licensed retail sectors as well as transport and healthcare.
- Maybo is the preferred choice of more venue operators and security and door supervision employers than any other model
- The Maybo team has expert witness experience on use of force matters and violence risk management
Conflict management course content
For several years conflict management training has been part of the SIA licence. The training focuses on personal safety and conflict resolution in your working environment.
The learning includes:
- health and safety responsibilities;
- employer policy and guidance;
- identifying flashpoints;
- proactive service delivery;
- risk reduction;
- verbal and non-verbal communication;
- calming skills;
- managing incidents
- post-incident considerations.
All programmes have their foundations in Maybo’s tried and tested models:
SAFER for staff to carry out dynamic risk assessment
OPEN PALMS for staff to reduce risk through demonstration of non-aggression
We tailor the learning to integrate with organisational policy and guidance and to meet the different needs of staff at risk